Whether our clients sell products or services, REACT excels in the following:
1-800 calls - We answer your toll free calls and customize the way the call is answered according to your needs.
E-mails – These are responded to in a personalized manner using the consumer’s name and acknowledging their specific issues.
Web forms – These responses are also personalized in the same way as e-mails.
Letters – A personalized letter is sent to the consumer on your company’s letterhead with the same information as provided in responses to
e-mails or web forms. Consistency is key.
Fulfillment – If the consumer warrants compensation (coupon) or additional information (recipes), REACT will mail it to your customer, accompanied by the personalized letter.
Social media monitoring – REACT is capable of monitoring all modes of Social Media (Facebook, Twitter, Pinterest, etc.).
Integrated responses via all communication channels – All consumer cases, regardless of the contact method the consumer uses, are integrated into our Customer Relationship Management program. This insures that accurate reports can be generated.
Multilingual communication - We offer English, French, and Spanish contact handling, so that consumers can be answered in the language they use, either orally or in writing.
Customized reporting – Reports are developed according to your needs and according to the department requesting the report (Quality Assurance, Marketing, Legal, etc.). If additional or occasional reports are needed, these can be developed as required.
Personal touch – After initial routing, your consumers’ telephone calls are answered by a live representative. In addition, representatives frequently make personal follow-up calls to consumers. All consumers receive personalized responses.
We handle everything that a Consumer Response department deals with on a daily basis!