In today’s challenging business environment, as hard as it is to attract new customers, it is equally difficult to retain your current ones. With so many instantaneous modes of communication, a customer service experience can make or break a company’s reputation.
With the evolution of social media, we have to “think viral”; news travels faster than ever and it is important to think of the long-term implications of an effective Consumer Response Experience for your business.
At REACT, we establish consistent, honest communication - regardless of the medium used - to create a positive experience, and thereby winning customer loyalty. This is where REACT can help.
Our representatives are specialists in our clients’ products, services, policies and personnel. As a result, most issues can be resolved at the initial point of contact. Our representatives pride themselves as being perceived as a part of our clients’ companies. We strive to create a business environment that is caring and family-like which translates into consumers being handled in a caring, personalized and professional manner.
Our systems are constantly being evaluated to insure they meet the current and future needs of our clients. We have partnered with a company that provides us with an excellent Customer Relationship Management tool that allows us to provide consumers with accurate, consistent and timely information as well as capture all necessary consumer data. As a result, we can provide our clients with the reports required to better understand and meet the needs of their consumer, as well as for quality assurance purposes. In addition, this data can be used to inform our clients’ current customers of new product introductions and changes that have been made as a result of consumer feedback. This further enhances customer loyalty.
Our mission is to assist you to develop strong, successful relationships with YOUR customers. This is achieved by using customized forms of two-way personal communication.